| Lectures and exercises |
hours |
| Topics |
Specific contents |
|
| Information Technology: Basics |
Some Information about Historical Evolution of IT |
4
|
| Business Information Systems |
IT Needs, Anthony's Diagram, Enterprise Systems: Operational Systems and Decision-Making Systems |
4
|
| Operational Systems |
Aim, Data Capture, Business Processes Mapping: SCOR Model, Porter's Value Chain |
2
|
| ERP Systems |
Methodology, Modules, Internal Project, Teamwork, Planning, Implementation
|
6
|
| Complementary Operational Systems |
Advanced Planning & Scheduling Systems, Manufacturing Execution Systems, Warehouse Management Systems |
12
|
| Customer Relationship Management |
Definition, Objectives, Technology Role, Strategic Choices, Real Cases |
2
|
| Informational Systems |
Definition, Objectives, Role, Performance Management Systems and Key Performance Indicators |
4
|
| Data Warehousing and Data Mining |
Business Intelligence Approach, Architecture and Conceptual Models, Multidimensional Analysis, OLAP, Reporting Tools and Analytics Tools |
4
|
| Total hours for lectures and exercises |
38 |
| for exercises only |
|
|
Further educational activities
|
hours
|
| Labs |
|
| Tutorials / Seminars |
12 |
| Workshops |
|
| Guided tours |
|
| |
|
| Total hours for further educational activities |
12 |
| Total hours |
50
|